Shipping Policy

📦 Shipping Policy

At Cereline, we’re committed to delivering your daily essentials with care, speed, and simplicity.

Where We Ship

We currently ship within the United Kingdom only.

Shipping Cost

Good news — shipping is always free. No minimums, no extra fees. Just great products delivered to your door.

Processing Time

Orders are typically processed and dispatched within 1–2 business days (Monday to Friday, excluding holidays). You’ll receive a confirmation email once your order has been packed and sent.

Delivery Times

We use reliable standard shipping services. Most orders arrive within 3–5 business days from the time they leave our facility.

Please note: Our shipping service is untracked, so there is no live delivery status available. If you ever feel your order is taking too long, just reach out — we’re here to help.

Lost or Delayed Orders

We understand how frustrating delays can be. If your parcel hasn’t arrived after 7 working days, contact us at [your support email], and we’ll sort it out. If your item is confirmed lost, we’ll issue a full refund — no hassle, no stress.

Returns

At this time, we do not accept returns unless the package is lost or damaged in transit. If there’s a problem with your order, please don’t hesitate to contact us.

Trade name: Cereline LTD

Email: support@cereline.com

Physical address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom