Contact Us
Get in touch
If you have a question about a piece, an order, a repair or a size, we would rather you asked than guessed. We answer every message ourselves, and we are happy to talk things through before you buy anything.
WhatsApp is fastest
Most of our customers reach us on WhatsApp, and it is the quickest way to get an answer. You can send photographs, voice notes and screenshots there, which makes questions about sizing, repairs and custom work much easier to sort out.
WhatsApp: +92 371 4323294
If you prefer email, or your enquiry needs documents or several photographs attached, write to us instead. Email suits anything that needs a written record, such as a buy-back valuation or a returns request.
Email: contact@cereline.com
When we reply
We aim to reply to WhatsApp messages within a few hours during working hours, and to emails within one working day. Messages that arrive late at night, on a Sunday or on a public holiday are answered the next working morning.
If your question needs a check with the workshop — a repair quote, a resize, a made-to-order timeline — we will tell you that straight away and come back to you with a proper answer rather than a vague one.
Reply hours
- Monday to Saturday: 10:00–19:00 (PKT)
- Sunday and public holidays: closed, messages answered the next working day
You are welcome to message outside these hours. It will sit in the queue and we will get to it.
Visiting the workshop
Our workshop is in Lahore, and you are welcome to visit by appointment. Because the bench is usually busy with made-to-order work, we do not keep walk-in hours — message us first and we will agree a time that suits you.
Cereline
Bahria Town
Lahore 53720
Pakistan
Appointments are useful if you want to try ring sizes in person, see how moissanite and natural stones look in daylight, or hand over a piece for repair or replating.
What to include in your message
A little detail up front saves a round of back-and-forth. Where it applies, please tell us:
- Your order number, if you are asking about something you have already bought
- Clear photographs in daylight, if you are reporting a fault or asking about a repair
- Your ring size, or the size you think you are, for anything worn on the finger
- A link to the piece you are asking about, or its name from the website
- Any date you need the piece by, so we can tell you honestly whether it is possible
Most of our pieces are made to order and take 7 to 21 days, so if you have a wedding, an engagement or a birthday in mind, mention the date early.
You may not need us at all
Quite a few questions already have a written answer on the site, and reading one of these is usually faster than waiting for a reply:
- FAQs — general questions about our silver, our stones and ordering
- Delivery — timelines and our free delivery within Lahore
- Returns and refunds — 24-hour cancellation, 5-day refunds and 30-day exchanges
- Ring size guide — how to measure at home before you order
- Engraving — what we can engrave and how long it adds
- Silver care guide — keeping 925 silver bright, and our lifetime free replating
If the answer you find is not quite the answer to your question, message us anyway.
Questions are free
We are glad to answer questions that end in no purchase at all. If you want to know whether moissanite suits everyday wear, what hallmarked 925 actually means, whether a piece can be resized later, or how our buy-back works, ask. No one here will push you towards an order, and a question answered properly today is worth more to us than a sale you regret.