Returns & Refunds
The short version
- Cancel: free, within 24 hours of ordering
- Refund: 5 days from delivery
- Exchange: 30 days from delivery
- Resizing: free, once, within 30 days
- Engraved or custom pieces: exchange or resize only — no refund
Cancelling an order
You can cancel free of charge within 24 hours of placing your order. Message us with your order number and we refund you in full, no questions.
After 24 hours we have usually started at the bench. Every piece is made to order, so once cutting, setting or engraving has begun, the materials and labour are committed to your piece specifically. Later cancellations are at our discretion and may be refunded in part — we will tell you honestly what stage your piece has reached before deciding.
Refunds
Within 5 days of delivery, on an unworn piece in its original box with the hallmark tag intact, we refund in full. Return collection within Lahore is at your cost unless the piece was faulty or not what you ordered, in which case we cover it.
Refunds go back the way you paid, within 7–10 working days of us receiving and inspecting the piece. Cash-on-delivery orders are refunded by bank transfer.
Exchanges
30 days, on unworn pieces. Swap for anything of equal value, pay the difference for something dearer, or take the balance as credit.
Sizing
If the ring does not fit, send it back within 30 days and we resize it free, once. Some settings cannot be resized more than a size or two in either direction — eternity bands especially. We will tell you honestly rather than damage the piece.
What we cannot take back
- Engraved pieces — we cut your text into metal, and we sent you a proof first
- Custom commissions made to your specification
- Earrings, once worn, for hygiene reasons
- Pieces damaged by accident, alteration or wear
These are still eligible for exchange, resizing and the faulty-piece guarantee below.
If something is wrong with the piece
Manufacturing faults are our problem, not yours, and there is no time limit on them. Send us photographs and we will repair or replace it. This is separate from the returns window above.
Buy-back
We buy back any piece we made, at any time. The offer depends on the metal weight, the stone and its condition. Message us for a valuation — there is no obligation.
How to start
Message us on WhatsApp at +92 371 4323294, or email contact@cereline.com, with your order number and a photograph. We will arrange collection. Please do not send anything back before speaking to us — unannounced returns can go missing.